ING's retail VP: Clients will be increasingly better informed and watch offers closely
Having arrived later on the retail banking segment, Netherland's
ING maintains it is on track in terms of gaining new clients and is
further betting on the "few, good products and quality acknowledged
services" formula.
The banking market will be more "mobile" after the implementation
of the new stipulations on credit contracts, loan prices will be
ever more transparent, and consumers will be able to more easily
compare banks' offers as they become increasingly better informed
on the matter and watch market offers more closely, says Maria
Cristina Matei, retail vice-president with ING Bank.
She maintains ING does not fear clients' rising mobility as the
institution entered retail later and its portfolio was built on the
very bid to attract other banks' clients, open to new offers, but
will not make a priority out of loan refinancing, either.
ING in the first half of the year boosted retail loan volumes,
registering a "one-digit" increase.
ING's retail unit has reached 1 million clients both individuals
and SMEs with turnovers of as much as 2m euros.