Having arrived later on the retail banking segment, Netherland'sING maintains it is on track in terms of gaining new clients and isfurther betting on the "few, good products and quality acknowledgedservices" formula.
The banking market will be more "mobile" after the implementationof the new stipulations on credit contracts, loan prices will beever more transparent, and consumers will be able to more easilycompare banks' offers as they become increasingly better informedon the matter and watch market offers more closely, says MariaCristina Matei, retail vice-president with ING Bank.
She maintains ING does not fear clients' rising mobility as theinstitution entered retail later and its portfolio was built on thevery bid to attract other banks' clients, open to new offers, butwill not make a priority out of loan refinancing, either.
ING in the first half of the year boosted retail loan volumes,registering a "one-digit" increase.
ING's retail unit has reached 1 million clients both individualsand SMEs with turnovers of as much as 2m euros.
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